Any refund on your Growup expenses will be administered by the Refund Policy expressed underneath. Growup bills its customers in advance at the beginning of each month based on the appropriate plan that the customer has subscribed to.
- Refunds on cancellation/downgrades will be entertained only if the client has served the due notice period for cancellation/downgrades. All cancellation and downgrade requests require a 7-Days notice period.
- Refunds are not applicable to purchases made on behalf of the customer. Any purchases are made by Growup virtual assistants simply after affirmation is gotten from the customer.
- Refunds on non-usage of plan hours by the customer are not permitted. No Rollovers are permitted as per the terms and conditions of the plan.
- Refunds are not applicable to the items bought on behalf of the customer on the customer’s instructions using the customer’s credit card/other modes of payments.
- Refunds by virtue of disappointment, of services, will be at the tact of the administration of Growup. All such refund solicitations should be steered to the Quality Department of Growup either through direct email or through the web frame within 3 business days of receipt of a completed task/assignment/project, failing which it is presumed that the service quality is acceptable and there is no dissatisfaction with the service. In such matters, the final decision lies with the company management at Growup.
- On the assignment of tasks to Growup, our virtual assistants shall not be held liable for insufficient/incorrect or delayed documentation/data from subscribers.
- You may be subject to credit card transaction charges and fluctuations in the exchange rate on such refunds due to the payment gateway and the intermediary banks involved in the transaction; we have no control over these charges and cannot predict what they may be. Timelines for receipt of funds into your credit card account may also vary for different cards/banks. Our responsibility is to act on issuing a refund where; agreed upon after resolution of the case, within 3 business days.
If you have any issues with our refund policy, please get in touch with our billing team. For any further clarifications, you could get in touch with our customer support team at ops@vgrowup.com
